The Amount of New Work Requests Coming in vs. Work Requests Completed for Fiscal Year 2025
The total number of communication requests received. Check out the Construction and Impacts map layer.
Project Call Log Requests: Capital Projects are large-scale initiatives managed by the Design and Construction team. Each project is assigned an Owner’s Representative or Project Manager who oversees planning, execution, and delivery to ensure alignment with institutional goals and standards. Facilities Projects are smaller-scale project requests that are routed through Construction Services and are managed by the Facilities Construction Services Team or a Trade Shop Supervisor. These projects typically involve minor improvements, smaller renovations, or repairs.
Due to current backlogs, it typically takes an average of 7 days for a technician to begin work after a task is assigned. Once work is underway, the task usually takes about 16 days to complete and reach a complete status. Several factors contribute to these extended timelines, including resource constraints, staffing shortages, and the challenges of maintaining aging infrastructure.
Preventive spend focuses on regular preventive maintenance (PM) on university assets, while corrective spending addresses issues after they arise, such as emergency repairs or system failures. By performing PM's we can enhance operational efficiency, reduce long-term costs, and ensure a reliable environment for learning and research. Our crews have been making strides to increase preventive maintenance, with the goal of reducing the need for corrective actions over time.
The APPA level refers to a standardized scale developed by the Association of Physical Plant Administrators (APPA) to assess the quality and responsiveness of maintenance operations in facilities management. There are five levels of maintenance service, each indicating a different degree of care and resource allocation: 5- crisis response, 4 - reactive management, 3 - managed care, 2 - comprehensive stewardship, 1 - showcase. There are many variables that are impacting our PM service levels: resource constraints, staff shortages, and aging infrastructure.
